Refund Policy

1. General Return Policy

At PureLifeActive, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a return within 14 days of receiving the product. All returned items must be unused, in their original packaging, and in the same condition as received.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

2. Damaged or Defective Products

If you receive a product that is defective or damaged, please contact us within 7 days of delivery. Provide a clear description of the issue along with photos or videos, and we will evaluate your request.

All products are covered under a 2-year warranty for manufacturing defects, as per European consumer law. However:

  • Refurbished products have a 1-year warranty.

  • Consumable parts (e.g., batteries, bulbs, or similar) may have a limited warranty of 6 months, or as defined by the manufacturer.

  • Damage caused by misuse, improper installation, neglect, or unauthorized repair is not covered by the warranty.

If your warranty claim is accepted, we will offer one of the following solutions:

  • A replacement product

  • A partial or full refund

  • Store credit (when applicable)

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–14 business days using the original method of payment.

4. How to Initiate a Return

To initiate a return or warranty claim, contact our customer service at [email protected] with:

  • Your order number

  • A description of the issue

  • Photo or video evidence (if applicable)

Do not send items back without first contacting us, as we need to confirm eligibility and provide you with specific return instructions.

5. Exceptions

We do not accept returns or offer refunds for:

  • Products that have been used or damaged by the customer

  • Items without original packaging or missing components

  • Products purchased with promotional or clearance pricing (unless defective)