Frequently Asked Questions

At Pure Life Active, we believe that clarity builds confidence. That’s why we’ve gathered the most frequently asked questions to help guide you through everything from orders and shipping to returns, product authenticity, and payment.
Here you’ll find quick answers, helpful tips, and peace of mind, so you can shop with trust, balance, and ease.

Can’t find what you’re looking for? Our team is always happy to assist you personally at contact@purelifeactive.com.

Your most common questions, answered.
Where do you ship from?

We work with trusted European suppliers, and all orders are shipped directly from their warehouses within the EU.
Do you ship internationally?

Yes! We currently ship across Europe. Orders outside the EU may be subject to customs duties or VAT depending on local regulations.
How long does delivery take?

Orders within Europe usually arrive within2–5 business days, depending on the destination. Tracking information is provided once your order ships.
How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and link. You can also visit our Track Your Order page to follow your shipment.
Which shipping carrier do you use?

We ship mainly with UPS, but depending on the product and destination, other reliable carriers may be used.
Are your products original and authentic?

Yes. All our products are 100% authentic branded items, sourced from verified distributors and suppliers.
Can I return my order?

Yes, you have the right to return unused items within14 daysof receiving them. Please ensure that products are returned in theiroriginal packaging with tagsintact. Visit our Returns & Refunds page for more details.
How do I contact customer service?

You can reach us via email at contact@purelifeactive.com. We respond within24–48 business hours.
Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders and save preferences.
Can I change or cancel my order after it’s placed?

Once your order is confirmed and processing begins, it may not be possible to change or cancel. Contact us immediately at contact@purelifeactive.com and we’ll do our best to help.
Do you restock sold-out items?

We try our best to restock popular items. If something is sold out, feel free to email us and we’ll let you know if it’s coming back.
Can I order multiple items and ship them to different addresses?

Unfortunately, each order can only be shipped to one address. If you’d like to send products to multiple recipients, please place separate orders.
Is my personal data safe when shopping with Pure Life Active?

Yes. We take your privacy seriously and use encrypted, secure checkout processes to protect your information. Read more in our Privacy Policy.
What should I do if my item is damaged or incorrect?

We’re sorry to hear that! Please email contact@purelifeactive.com with your order number and a photo of the issue within 48 hours of receiving your order. We'll fix it right away.
Can I make bulk purchases or place a wholesale order?

If you’re interested in larger quantities or a wholesale partnership, please contact us directly at contact@purelifeactive.com and let us know what you’re looking for.
Do you have physical stores?

At the moment, Pure Life Active is an online-only brand. However, we are always exploring opportunities to expand.
Can I preorder items that are not yet in stock?

Currently, we do not offer preorders. All items listed on the site are in stock and ready to ship unless otherwise stated.
Do you offer influencer or affiliate collaborations?

Yes! We’re always excited to collaborate with inspiring people who share our values. Please email us with your proposal or social media profile.