1. Order Processing

All orders placed through www.purelifeactive.com are processed and shipped by our logistics partner BigBuy, based in the European Union. Orders are typically processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Times

Estimated delivery times:

• Within Europe: 3–7 business days

• Outside Europe: 5–10 business days (depending on destination and local customs)

Please note: delivery times may vary due to factors beyond our control, such as customs delays, courier issues, or force majeure events.

3. Shipping Methods and Carriers

BigBuy collaborates with trusted courier services including UPS, DHL, SEUR, and local postal services, depending on your country and delivery method chosen at checkout.

You will receive a tracking number once your order has been dispatched.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the weight or volume of your order. In some cases, promotional free shipping may apply.

5. Customs and Import Duties

For international orders outside the EU, customs and import duties may apply and are the responsibility of the customer. We are not liable for any delays or charges due to customs processing.

6. Incorrect Addresses or Failed Deliveries

It is the customer’s responsibility to provide a correct and complete shipping address. If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we reserve the right to charge additional shipping fees for re-delivery.

7. Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact us at contact@purelifeactive.com so we can assist you. We will initiate an investigation with the carrier and take appropriate action.

8. Partial Deliveries

In rare cases, items in your order may ship separately due to availability or warehouse distribution. You will be notified if this occurs and receive tracking information for each shipment.

9. International Deliveries, Customs & Import Duties

Please note that for orders shipped outside of the European Union (EU), the recipient may be required to pay additional charges such as customs duties, import taxes (VAT), and handling fees as per the regulations of the destination country. These charges are not included in the product or shipping price and are the sole responsibility of the recipient.

These costs may vary depending on the local laws and customs regulations in your country. We recommend that you check with your local customs office for more detailed information.

For products fulfilled by us, please be aware that deliveries from within the EU to non-EU countries may be subject to such fees. If you need further clarification regarding these policies, you may also contact us directly at contact@purelifeactive.com or through our official contact form.